All School Message: Ascend App Notice, Jan.7

Dear On-Campus Families,

If you are still having trouble accessing the Ascend App, please try the following steps:

  • Clear the history, cookies and internet browser cache from your device (computer or phone)

  • The correct URL/link is (clearing your browser cache will prevent the device from redirecting to the old link)

  • Once you have access to the log in screen, please bookmark the url or save the link to your phone’s home screen.

More Info on Clearing Internet Browser Cache

  • When using a web browser, like Chrome, it saves information from websites in its cache and cookies. Clearing them fixes certain problems, including getting users to the correct link for Ascend:

  • Here are some links to help with that process. If you use a different browser, please consult your own browser's documentation to read up on how to properly clear your cache.

  • iPhone

  • Android

  • Chrome browser

  • Please note that Duke School does not control the app results. If the app results are different than the school’s Return to School Policies, please follow the Return to School Policy Guide.

As always, we appreciate the effort the school community has taken to enable the school to remain open on campus.

Please contact me directly if you have any questions.

Thank you.

Russell Rabinowitz

Director of Finance and Operations

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